Help Center

F.a.q

At Carmelo, one of our core principal values is that all of our products fit and look like an original part that came with your car.

All car mats are custom made to order using your vehicle information to ensure a perfect fit using our state of the art technology and manufacturer blueprints that we hold on file for each vehicle.

Carmelo car mats cover over 95% of your entire vehicle floorboard and offer a premium yet luxury look to any car.

We use 3d scanning techniques and special computerised cutting technology for the most accurate of finishes and no chance of human error.

Thats why we even offer a free 30-day money back guarantee on all our orders with no minimum spend required. We even pay for returns too

Step 1: Your Order has been received
Step 2: We check your order making sure we have all the correct details needed
Step 3: Your order is then cleared for production
Step 4: (The fun part). We start the design and creation of your custom Carmelo product
Step 5: Your order is then passed down to our internal quality control team for further checks and inspection
Step 6: If all checks are passed, packing commences and courier is booked for collection
Step 7: Parcel is handed to courier to be delivered directly to your door & your order is then marked as shipped on our system.

(You will receive an email with the relevant tracking details for you to follow the progress of your order shipment and track your order)

1. Remove your old car mats from the vehicle and give your car footwell a nice clean. 

2. Start with the driver and passenger mats first and push your seats back so you have plenty of room.

3. Place your mats into its designated areas, they will fit just right in.

4. Lock your mats into place by using the built in clips underneath the mats. They slide in along the sides behind your vehicle trim hidden away.
We also ship velcro strips with your order but are not needed or necessary and is mainly to be used if parts of your car is damaged. 

5. Thats all! Now repeat the same process with the rear mats and your good to go.

Should problems persist or you need help please contact us: [email protected] or use our site live chat for assistance. 

Enjoy your new Carmelo custom car mats.

Of course we do! As you select your vehicle information on the product page you will then be presented with the option to select left or right hand steering wheel.

Yes. You dont need to specify whether or not your car is an automatic or manual as it does not make a difference to the design and will fit for both. You can still mention this however in the extra notes box if you would like as you place your order.

If you cant find your specific car model on our product page, let us know! We’re always expanding our vehicle models production chain. If your vehicle isn’t already listed, please contact us at [email protected] to see if we can work our magic on your specific vehicle. We aim to respond within 24 hours, so please check your junk/spam folder in case our mail finds its way there. Alternatively you can contact us via live chat, or on any of our social media platforms found below. Thank you

Please check the junk / spam of your inbox in case your confirmation email has ended up in there.  Add us to your safe senders list while your at it, so that all our future emails such as your tracking number land correctly in your inbox also. If you still cant find your confirmation email contact us at: [email protected]

Our custom carpet car mats have our crystal car mats underneath. So essentially you are getting a 2 in 1 design. Two different styles of car mats for the price of 1. You can easily unlock and remove the carpet layer to only display the crystal layer car mats below. You can get super creative with this...For example depending on the occasion or the nature of your passengers you can adjust as you please. 

If we haven't already started processing your order then of course you can. Just drop us an email: [email protected]. Unfortunately, our support team aren’t able to amend the delivery address of your order once it’s been placed. We can cancel your order however and you are more than welcome to retry your order again with your correct updated address.

The short answer is: No, and we're aware of these pages and fake websites.

*A full updated guide will be coming soon with the major differences, quality issues, dangers and hazards etc that these replicas propose. Plus the steps and actions we are taking to combat these types of problems that can commonly occur online on the internet.

It has come to our attention of sites using our content and pictures, selling replica counterfeits under a different name. Quality, colour, materials, & measurements, is at a very poor and dangerous standard. All products now come engraved with our signature badge underneath. Please report all suspicious activity you see to your local authority and various sites to: Google, Facebook, Instagram etc that you see and help us get them taken down. Unfortunately there is not much else we can do to warn unsuspecting victims.

Below are some examples of replicas our customers have sent in and reported to us:

We also have been alerted to "legit looking" websites using our products to resale at a much higher price. We have no way to prevent this as they use different addresses when ordering from us and is impossible for us to tell weather or not it's a real or genuine customer order. Which is yet another reason why we have started engraving our signature badge underneath our products to slow them down. Thank you

Yes! we care about animals and the environment just as much as you do without making any compromises to our quality standard.

Shipping is free on all orders worldwide.
We also have an optional express design and shipping method in which we make your order a priority and push the design
of your items to the front of the que to be shipped out faster If in a rush. 

We ship internationally worldwide to all countries.

Delivery Information

 

Production Time

Shipping Time

Total Delivery Time

Standard Design & Free Shipping

4 - 6 days

3 – 20 days

7 – 26 days

3 - 5 days

2 – 14 days

5 – 19 days

Each order is custom produced specifically for each vehicle. As this is a bespoke service, we need extra time to design and ship each order. Thank you for your understanding and patience while we deliver and bring your custom order to life. Carmelo Car Mats requires approx 4-6 days to process each order. If additional information is required, delivery times could change. Delivery times are estimated and may be subject to change. To offer the best quality/price ratio for our customers, even though we are a United Kingdom based company, all our products are shipped from our Carmelo factory in China. We supervise the production, packing and shipping process to ensure you receive the best value for money and free worldwide shipping.

 

 

Production Time

Shipping Time

Total Delivery Time

Standard Design & Free Shipping

4-6 days

3 – 20 days

7 – 26 days

Express Design & Free Shipping

2-5 days

3 – 14 days

5 – 19 days

Each order is custom produced specifically for each vehicle. As this is a bespoke service, we need extra time to design and ship each order. Thank you for your understanding and patience while we deliver and bring your custom order to life. Carmelo Car Mats requires approx 4-6 days to process each order. If additional information is required, delivery times could change. Delivery times are estimated and may be subject to change To offer the best quality/price ratio for our customers, even though we are a United Kingdom based company, all our products are shipped from our Carmelo factory in China. We supervise the production, packing and shipping process to ensure you receive the best value for money and free worldwide shipping.

 

 

Production Time

Shipping Time

Total Delivery Time

Standard Design & Free Shipping

4-6 days

3 – 20 days

7 – 26 days

Express Design & Free Shipping

2-5 days

3 – 14 days

5 – 19 days

Each order is custom produced specifically for each vehicle. As this is a bespoke service, we need extra time to design and ship each order. Thank you for your understanding and patience while we deliver and bring your custom order to life. Carmelo Car Mats requires approx 4-6 days to process each order. If additional information is required, delivery times could change. Delivery times are estimated and may be subject to change To offer the best quality/price ratio for our customers, even though we are a United Kingdom based company, all our products are shipped from our Carmelo factory in China. We supervise the production, packing and shipping process to ensure you receive the best value for money and free worldwide shipping.

 

 

Production Time

Shipping Time

Total Delivery Time

Standard Design & Free Shipping

4-6 days

3 – 20 days

7 – 26 days

Express Design & Free Shipping

2-5 days

3 – 14 days

5 – 19 days

Each order is custom produced specifically for each vehicle. As this is a bespoke service, we need extra time to design and ship each order. Thank you for your understanding and patience while we deliver and bring your custom order to life. Carmelo Car Mats requires approx 4-6 days to process each order. If additional information is required, delivery times could change. Delivery times are estimated and may be subject to change To offer the best quality/price ratio for our customers, even though we are a United Kingdom based company, all our products are shipped from our Carmelo factory in China. We supervise the production, packing and shipping process to ensure you receive the best value for money and free worldwide shipping.

 

 

Production Time

Shipping Time

Total Delivery Time

Standard Design & Free Shipping

4-6 days

3 – 20 days

7 – 26 days

Express Design & Free Shipping

2-5 days

3 – 14 days

5 – 19 days

Each order is custom produced specifically for each vehicle. As this is a bespoke service, we need extra time to design and ship each order. Thank you for your understanding and patience while we deliver and bring your custom order to life. Carmelo Car Mats requires approx 4-6 days to process each order. If additional information is required, delivery times could change. Delivery times are estimated and may be subject to change. To offer the best quality/price ratio for our customers, even though we are a United Kingdom based company, all our products are shipped from our Carmelo factory in China. We supervise the production, packing and shipping process to ensure you receive the best value for money and free worldwide shipping.

 

No you dont 😀  All shipping fees and any other additional fees that might occur is included with our free worldwide shipping.

Unfortunately, our support team aren’t able to amend the delivery address of your order once it’s been placed. We can cancel your order however and you are welcome to place your order again with your updated address. If it's a small change to the address however we can do this for you 

If for whatever reason should the measurements of your car mats or boot mats come incorrect, please contact us at: [email protected] rest assured we will have a look at this for you with the photographic evidence you provide and a full replacement will be sent out to you rectifying any of the problems that you mentioned.

If in a rare occasion should your order arrived damaged please contact us at [email protected] 

Sometimes we ship parcels separately. if the second parcel is severely delayed please contact us at: [email protected] so we can investigate this for you.

Yes, you can enter your custom text by expanding the extra customization box just after the vehicle selector options.

Yes, you can upload any custom logo you like by expanding the extra customization box just after the vehicle selector options.